Privacy Policy
Privacy Policy – Khetvala
Last updated: May 8, 2025
This Privacy Policy describes how Khetvala ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us regarding our products and services (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” means you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we collect.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory updates. Any revised Privacy Policy will be posted on our website with the updated “Last updated” date.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from various sources depending on how you interact with Khetvala.
We may use the collected information to:
- Process and deliver your orders
- Provide customer support
- Improve our products and services
- Send updates, offers, and promotional communications
- Maintain website security and prevent fraud
- Comply with legal obligations
What Personal Information We Collect
The types of information we collect depend on how you interact with our website and Services.
Information You Provide Directly
This may include:
- Full name
- Shipping and billing address
- Phone number
- Email address
- Payment confirmation details
- Customer support queries and messages
- Account login credentials (if applicable)
Providing certain information may be necessary to access specific features of our Services.
Information Collected Automatically
When you visit our website, we may automatically collect certain information including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Website interaction data
- Cookies and tracking technologies
This information helps us improve user experience and website performance.
Information from Third Parties
We may receive information from third-party service providers including:
- Payment gateways
- Shipping and logistics partners
- Analytics providers
- Marketing and advertising partners
- E-commerce platform providers such as Shopify
All third-party information is handled according to this Privacy Policy.
How We Use Your Information
Order Fulfillment
We use your information to:
- Process payments
- Ship products
- Manage orders and returns
- Send order confirmations and updates
Marketing and Promotions
We may use your information to:
- Send offers and promotional emails
- Share new product launches
- Improve advertising relevance
- Personalize your shopping experience
You can opt out of marketing communications at any time.
Security and Fraud Prevention
We use personal information to:
- Detect fraudulent activity
- Protect customer accounts
- Prevent unauthorized transactions
- Maintain website security
Customer Support and Service Improvement
Your information helps us:
- Respond to customer inquiries
- Improve product quality
- Enhance website functionality
- Provide better customer experience
Cookies
Like many websites, Khetvala uses cookies and similar tracking technologies to improve website functionality and user experience.
Cookies help us:
- Remember your preferences
- Analyze website traffic
- Improve site performance
- Personalize content and advertisements
Most browsers accept cookies automatically, but you can modify your browser settings to disable cookies. Some website features may not function properly if cookies are disabled.
For more information about Shopify cookies, please visit:
How We Share Personal Information
We may share your information with trusted third parties including:
- Payment processors
- Shipping and fulfillment partners
- IT and cloud service providers
- Marketing and analytics partners
- Legal and regulatory authorities when required by law
We only share information necessary to provide our Services or comply with legal obligations.
Categories of Information Shared
| Category | Shared With |
|---|---|
| Contact Information | Shipping & support providers |
| Order Information | Payment & logistics partners |
| Usage Data | Analytics & marketing providers |
| Device/IP Information | Security & analytics providers |
Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices, content, or security of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Khetvala products and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no online transmission or storage system can be guaranteed to be completely secure. We encourage users to avoid sharing sensitive information through unsecured channels.
Data Retention
We retain your information only for as long as necessary to:
- Fulfill orders
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing
- Restrict certain processing activities
- Request a copy of your data
To exercise any of these rights, please contact us using the details below.
Marketing Preferences
You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Even after opting out of marketing communications, you may still receive transactional emails related to your orders or account.
International Users
Your information may be processed or stored outside your country of residence depending on our service providers and operational requirements.
We take reasonable steps to ensure that your data is protected according to applicable privacy laws.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Khetvala Foods
Email: khetvalaofficial@gmail.com
Phone: +91-99872 37416
Address: Khetvala Nature Foods A-wing, Anandi niwas, BMC colony, HP keluskar marg, Kurla west, Mumbai - 400070 Greater Mumbai Ward-L, Maharashtra
Country of Origin: India
Disclaimer
This Privacy Policy is provided for general informational purposes and should be reviewed by a legal professional before final publication on your website or packaging to ensure compliance with applicable laws and regulations.